Frequently Asked Questions - Warranty Seller

Yes. If you are an overseas seller of Consumer Electronics on the U.S. eBay site, you are welcome to apply.

Your one time sign on bonus will be deposited to your PayPal account the quarter you have met the following criteria:

• You cannot have an existing (active or inactive) account that sells SquareTrade warranties, even if it is for a separate eBay userID.
• You must sign up within the promotion period.
• You must have at least 50fB on eBay or a website at the time of signup.
• You must have sales of at least $1,000 in eligible CE goods in the 30 day period before you signup for the account.
• At least 20 warranties must be sold by SquareTrade on your account before December 31 2008.
• The bonus will be paid to you at the end of the quarter where you first meet all the criteria above.
• You must be a CarePlus member in good standing at the time of bonus payment.
  Sign on Bonus payments are scheduled for the beginning of every month.

There is no work at all for you once you complete the setup process. The SquareTrade Warranty Banner should automatically post to your listings with eligible items within 24 hours of being listed.

CarePlus is completely separate from paid SquareTrade services like the Seal or Dispute Resolution. CarePlus is only offered to Electronics Sellers, and it is a free co-marketing program. To learn more, call us at 1 800 649 5208

A SquareTrade Care Plan extends the manufacturer's warranty for new items to 3 years. All other items are covered for up to 2 Years, starting 60 days from item purchase. If your buyer has an issue during that time period, they call SquareTrade and we’ll repair the item or pay them the full item price. To learn more, call us at 1 800 649 5208

At this time, CarePlus does not have a standard feature that allows a seller to purchase a warranty to bundle with their items.

Two options are available for your buyers to purchase a SquareTrade Care Plan for eBay or non eBay items.

They can go to our homepage at www.squaretrade.com or call our buyer hotline at 1.800-649-5307 M-F 6AM to 5PM PST. Our quality customer service team will be happy to assist them.

We have a buyer hotline - A toll-free customer service number provided to help your buyers determine which Care Plan is right for them and also for claims support when they purchase a warranty plan, available 5 days a week. Buyer Hotline : 1.800-649-5307 M-F 6AM to 5PM PST

CarePlus sellers earn 15% to 40% of the monthly net warranty revenue. As your warranty volume increases, so will your profits and your CarePlus seller status.

At this point, we only offer warranty to items purchased by customers in the United States. This includes all states and Puerto Rico.

Your buyers have up 30 days after the purchase date of your item to purchase the warranty from us.

If you are a CarePlus seller with total CarePlus earnings of more than $500 per year, we are required to collect certain information from you for tax purposes. For US sellers, this means submitting an Internal Revenue Service form W-9 to us by faxing it to 1.415.541.1002 .

Please include your name, telephone number, and eBay id with your W-9 sumbission.

For more information on obtaining an IRS W-9 form or to learn more about tax requirements for small businesses, please visit the Internal Revenue Service's website here .

If you cannot access your CarePlus account because you don't know your login or you have forgotten your password, simply click 'Log in' in the upper right hand corner using your registered email address with SquareTrade, and then click "Request new password" to have a temporary password emailed to you.

To change your password:

1. Go to SquareTrade home page at www.squaretrade.com
2. Click "Login/Register" at upper right corner of the page
3. Enter your username/email address and password
4. Select "Request New Password" in the account summary section of your CarePlus account.

To update your contact information:

1. Go to www.squaretrade.com
2. Click "Log in" in the upper right hand corner.
3. Log in using the email address you have registered with SquareTrade
4. Click 'My Profile' in the upper right hand corner
5. Make changes under 'Account Information'

There is NO commitment to be a SquareTrade CarePlus Seller. If you chose to stop earning share profit from us, simply give us a call at 800-649-5208 or send an email to warranty.manager@squaretrade.com and we will opt you out of CarePlus.

Your eBay consent is an eBay required electronic authorization for SquareTrade to offer warranties to your buyers. To provide your eBay consent, simply go to www.squaretrade.com, click on the ‘Seller Services’ tab, and click on "Renew eBay authorization."

Our warranty banner autoposts once every 24 hours. If your listing has already been bid on, we won't be able to post the banner, but rest assured that for eligible items, your buyers will be notified after the purchase of the item to remind them of the availability of a warranty.

All flyers sales will earn you a 50% commission bonus!

To access your CarePlus flyers:

1. Log in using the email address you have registered with SquareTrade
2. Click 'Seller Services' -> Click 'CarePlus' -> Click 'eBay Tools'

No, CarePlus does not approve of manually posted warranty banners.

It may take up to 24 hours for the warranty banner to get on your listings. If the banner is still not showing after 24 hours, it is likely that your item is not eligible for a warranty. Visit www.squaretrade.com/pages/ to check if your item is eligible for a warranty.

CarePlus Earnings are currently supported by Paypal only. Don't worry, a Paypal account can be easily set up. Go www.paypal.com Click "Sign Up Now!" Select "Casual Online Seller" and follow the few easy steps. Once you have your very own Paypal account, update your account with your paypal account information in your CarePlus account to start receiving your earnings!

Your CarePlus Seller Status is determined by the net number of warranites you sell in a month. You are a Bronze Seller if you sell 0 - 49 warranties a month You are a Silver Seller if you sell 50 - 99 warranties a month You are a Gold Seller if you sell 100 - 249 warranties a month You are a Platinum Seller if you sell at least 250 warranties a month

You can easily view and track your warranty selling history by logging into your CarePlus account. Simply click on your monthly details tab to view specific items that a buyer has purchased a warranty on during a particular month.

Getting paid is easier than ever with our new CarePlus "Pay Me Now" feature. Simply login to your CarePlus account and click "Pay Me Now" on the "Manage My Earnings" tab to withdraw all your available earnings.

A seller must accumulate a minimum of $25 before they can withdraw their available earnings. Earnings will be deposited into your Paypal account within 7 working days.

You can easily view and track your warranty selling history by logging into your CarePlus account. Simply click on your monthly details tab to view specific items that a buyer has purchased a warranty on during a particular month.

No, you cannot track your website sales online yet. However, we can send you a record of your earnings at your request.

We will mail you a check.

You will receive your website’s earnings quarterly.

Just like it is on eBay, we will pay you 15% to 40% of net revenues. The percentage will depend on how many warranties you sell in a month.

No.

Yes.

The code of each banner has a special ID number unique to your website or CarePlus account.

Though your retail buyers can purchase SquareTrade warranties, we don't currently have a program for you to earn commission on warranties purchased in your retail store. Send us your information at warrantymanager@squaretrade.com if you'd like to be contacted should there be any developments in the near future.

Unfortunately, you cannot offer SquareTrade warranties on your Amazon store yet. If you are interested in offering warranties on Amazon, please contact us for further details.