Questions? Call us at 1.877.WARRANTY
(M-F 6am-5pm PST) - or email us
Learn More Warranty Buyer
Hassle Free Coverage see details
All mechanical and electrical failures that occur in normal use.
All mechanical and electrical failures that occur in normal use.
5 Day Service Guarantee see details
We pay you full item price if the item can't be fixed, so you
can get the replacement item of your choice.
We pay you full item price if the item can't be fixed, so you
can get the replacement item of your choice.
Great Prices see details
Our Care Plans cost half what retailers charge,with 5-star
rated service for your peace of mind
Our Care Plans cost half what retailers charge,with 5-star
rated service for your peace of mind
Special coverage for eBay users see details
Covers used & refurbished items or where manufacturer does not
(e.g., gray-market item or seller not authorized dealer)
Covers used & refurbished items or where manufacturer does not
(e.g., gray-market item or seller not authorized dealer)
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Care Plan Details
Common covered issues (and their symptoms) include:
- Common Cell Phone covered issues include:
- Corrosion/rust of the battery casing
- Symptoms: Battery loses charge rapidly or you cannot charge battery.
- Broken circuit board connection
- Symptoms: Microphone or speaker loses its connection so you can not hear others or vice versa. Keyboard loses its connection and doesn't function. Side buttons stop working.
- LCD cable losing connection
- Symptoms: White screen or Dark screen.
- Power port corroded / worn down
- Symptoms: Will not charge or Charger will not connect / stay connected.
- Motherboard short-circuit
- Symptoms: Randomly powers down or LCD or calls fail intermittently. Freezing. Signal drops / drops calls right away.
100% Parts & Labor Coverage with Zero Deductibles.
We pay you full item cost if item can't be fixed. - Corrosion/rust of the battery casing
We service claims within 5 days. Here's how:
We have a unique 5 day service guarantee(1). Your item's repaired or
you're paid out within five days, or your service and the warranty are both free.
We often will reimburse you the full item price. This is especially true for most items below $500, or if it's going to take too long or is too expensive to fix.
Working with us is easy. At time of claim, we'll give you a pre-paid UPS shipping label. For high value items like laptops, cameras and GPS, we'll also give you a free shipping box to keep your item safe. Larger items like bigger TVs and major appliances get free in-home service.
It's all in your control. You get email updates at every step, and you can always log on to our site to track your claim.
1. The guarantee only applies to US customers. We will reimburse the full item price OR fix your item and ship it back within 5 business days of receiving it at the depot. For large items with in-home service, a local technician will contact you to schedule service within 5 business days of claim approval. (Repair times for in-home service are not guaranteed since repairs are scheduled by the customer.)
We often will reimburse you the full item price. This is especially true for most items below $500, or if it's going to take too long or is too expensive to fix.
Working with us is easy. At time of claim, we'll give you a pre-paid UPS shipping label. For high value items like laptops, cameras and GPS, we'll also give you a free shipping box to keep your item safe. Larger items like bigger TVs and major appliances get free in-home service.
It's all in your control. You get email updates at every step, and you can always log on to our site to track your claim.
1. The guarantee only applies to US customers. We will reimburse the full item price OR fix your item and ship it back within 5 business days of receiving it at the depot. For large items with in-home service, a local technician will contact you to schedule service within 5 business days of claim approval. (Repair times for in-home service are not guaranteed since repairs are scheduled by the customer.)
40% Lower Prices than Retailers
Our warranties on new, store-bought items are on average 40% less than warranties you find at retailers. SquareTrade cuts out the middleman - the retailer. We pass these savings back to you.
We also provide unique and specialized coverage for used and refurbished items as well as items on eBay. Prices and coverage on these items may be different.
Other Warranties |
SquareTrade |
Savings |
|
Dell XPS Laptop - $1200 |
$299.99 (Dell) |
$149.99 |
$150 |
Apple 80GB iPod - $250 |
$59.99 (Best Buy) |
$34.99 |
$25 |
Kodak Camera - $140 |
$34.99 (Circuit City) |
$19.99 |
$15 |
Samsung 61in TV - $2169 |
$399.99 (Best Buy) |
$199.99 |
$200 |
We also provide unique and specialized coverage for used and refurbished items as well as items on eBay. Prices and coverage on these items may be different.
Special Coverage
In addition to covering new items that come with a manufacturer warranty, SquareTrade has created specialized coverage for eBay users.
Issue |
Manufacturer Warranty |
SquareTrade Coverage* |
Seller is not authorized dealer. |
Many cell phone, GPS device and car electronics manufacturers will not honor their warranty on items bought on eBay. |
Covered. |
Unlocked cell phones. |
Most cell phone manufacturers will not honor their warranty on unlocked cell phones. |
Covered. |
Gray-market / International items. |
Many camera and cell phone manufacturers will not honor their warranty on international items. |
Covered. |
Non-manufacturer refurbished items. |
None |
Covered. |
Used items. |
None |
Covered. |
Coverage starts from Date of Item Purchase.
Coverage for items without a US manufacturer warranty starts on Day 61 from item purchase date.
Coverage for items without a US manufacturer warranty starts on Day 61 from item purchase date.
There's absolutely no risk. You can get a full refund for any reason up to 60 days from the item purchase date. Transfer or cancel your warranty at any time at no extra charge.